We are a team of scientists, advocates, leaders, and changemakers, all united to help people with opioid use disorder (OUD) reclaim their lives. Every one of us — from the field to the office — shares a deep belief that addiction is a treatable brain disease, and recovery is not just possible, but expected.
Our work is guided by empathy and collaboration. We seek out diverse perspectives, value every voice, and stand up for those who are too often stigmatized or overlooked. Together, we’re not just developing medications — we’re transforming how the world understands and responds to OUD.
We are the people of Indivior — relentless in our pursuit to facilitate meaningful recovery for the people we serve.
Michael Helfrich, Director, User Services & Security Operations, Information Technology
Michael Helfrich has been at Indivior for seven years. As director of End User Services and Security Operations, his team takes care of the computers and mobile devices we use daily, provides the software tools for tasks, and runs the IT support teams who help Indivior colleagues with any issues or questions. The Security operations team manages all security incidents and investigations.
My main role is to help people unlock their creativity and remove obstacles. I believe work should be done where it's most efficient, often meaning leaders get out of the way to let the experts be successful. All of us approach tasks uniquely with our own strengths, and I enjoy coaching to identify these strengths and clear barriers, making it easier for people to see it, own it, and make it happen.
My wife and I are licensed foster parents committed to restoring families facing difficulties. In our community, as in many others nationwide, we witness the challenges of substance abuse firsthand.
Recently, my wife and I fostered two children whose parents were in recovery and struggling with homelessness. Despite the challenges, we supported the parents' engagement in their children's lives and witnessed firsthand the disruptive nature of their treatment regimen.
Understanding the transformative impact our medications have on families in both rescue and recovery is a core reason I work for Indivior.
Many of us have experienced corporate environments focused on personal gain, with individual personas at the top, or that are overly driven by financial outcomes at the expense of people.
Indivior stands apart with a distinctive culture defined by our guiding principles.
Our guiding principles go beyond mere slogans on office walls; they embody who we are, how we operate, our interactions with each other, and our priorities, particularly in making the patient our ultimate focus.
Rather than being nice aspirations or platitudes, our guiding principles capture the essence of Indivior and the spirit of its remarkable team members. It’s as if the author of our guiding principles spent some time observing the Indivior workplace and wrote down the most common characteristics they saw. That’s the foundation we have from the last 10 years, which is why I’m hopeful and looking forward to our next chapter.
Rachael Jackson; Head, Global Finance Operations
Rachael Jackson moved from New Jersey, where she earned an MBA and accounting degree from Rutgers University, to Richmond in 2008 to join Reckitt Benckiser. She became Global Finance Director, Systems & Reporting, for Indivior in 2015, was promoted to Head of Global Finance Operations in 2021, and most recently to VP Corporate Services, Treasury, and Procurement.
I would probably need to fill 10 different roles elsewhere to get the experience and exposure I get at Indivior. If you have the mindset of one of our Guiding Principles, “See it, Own it, Make it Happen,” you can do anything. You just have to raise your hand and volunteer for it. If you have that “can-do” attitude, you get exposure to all areas of the business.
Indivior is filled with people that are willing to help you succeed if you just ask. You can get involved in as much as you want to. That's very rare in a lot of companies. You're not siloed. If you can see it, own it, and make it happen, you can do it. I think that's something that makes Indivior so special. We're a mid-size company, but I've heard colleagues describe us as entrepreneurial.
I remember my first manager here, said to me, “Rachael, get out of your cube.” That statement changed the trajectory of my career. My job is in finance, so I did a lot of sitting in front of a computer and cranking out numbers. They said, “You can't understand the numbers if you don't understand the story behind them.”
What keeps me at Indivior is the people. We have such a plethora of incredibly brilliant, passionate, hard-working people.
A special moment was being able to visit the Chesterfield County Jail and sit with people who are literally holding hands in jail, talking about how our product has changed their lives. It made me come back with more purpose and passion because it's so helpful when you're able to just take a step back and actually hear about how our products are changing people's lives.
At different stages in my career, different guiding principles have been impactful. I would say today it's “Care enough to Coach.” My biggest passion now is being able to help people early on in their career so that maybe things that took me five years to learn, they can learn in a few months or in a year because I can coach them through it.
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