Careers at Indivior

Michael Helfrich, Director, User Services & Security Operations, Information Technology

Michael Helfrich has been at Indivior for seven years. As director of End User Services and Security Operations, his team takes care of the computers and mobile devices we use daily, provides the software tools for tasks, and runs the IT support teams who help Indivior colleagues with any issues or questions. The Security operations team manages all security incidents and investigations.

My main role is to help people unlock their creativity and remove obstacles. I believe work should be done where it's most efficient, often meaning leaders get out of the way to let the experts be successful. All of us approach tasks uniquely with our own strengths, and I enjoy coaching to identify these strengths and clear barriers, making it easier for people to see it, own it, and make it happen. 

My wife and I are licensed foster parents committed to restoring families facing difficulties. In our community, as in many others nationwide, we witness the challenges of substance abuse firsthand. 

Recently, my wife and I fostered two children whose parents were in recovery and struggling with homelessness. Despite the challenges, we supported the parents' engagement in their children's lives and witnessed firsthand the disruptive nature of their treatment regimen. 

Understanding the transformative impact our medications have on families in both rescue and recovery is a core reason I work for Indivior. 

Many of us have experienced corporate environments focused on personal gain, with individual personas at the top, or that are overly driven by financial outcomes at the expense of people. Indivior stands apart with a distinctive culture defined by our guiding principles.  

Our guiding principles go beyond mere slogans on office walls; they embody who we are, how we operate, our interactions with each other, and our priorities, particularly in making the patient our ultimate focus.  

Rather than being nice aspirations or platitudes, our guiding principles capture the essence of Indivior and the spirit of its remarkable team members.  It’s as if the author of our guiding principles spent some time observing the Indivior workplace and wrote down the most common characteristics they saw.  That’s the foundation we have from the last 10 years, which is why I’m hopeful and looking forward to our next chapter. 

Rachael Jackson; Head, Global Finance Operations

Rachael Jackson moved from New Jersey, where she earned an MBA and accounting degree from Rutgers University, to Richmond in 2008 to join Reckitt Benckiser. She became Global Finance director, Systems & Reporting, for Indivior in 2015, before being promoted to her current role as head of Global Finance Operations in 2021.

I would probably need to fill 10 different roles elsewhere to get the experience and exposure I get at Indivior. If you have the mindset of one of our Guiding Principles, “See it, Own it, Make it Happen,” you can do anything. You just have to raise your hand and volunteer for it. If you have that “can-do” attitude, you get exposure to all areas of the business.

Indivior is filled with people that are willing to help you succeed if you just ask. You can get involved in as much as you want to. That's very rare in a lot of companies. You're not siloed. If you can see it, own it, and make it happen, you can do it. I think that's something that makes Indivior so special. We're a mid-size company, but I've heard colleagues describe us as entrepreneurial.

I remember my first manager here, said to me, “Rachael, get out of your cube.” That statement changed the trajectory of my career. My job is in finance, so I did a lot of sitting in front of a computer and cranking out numbers. They said, “You can't understand the numbers if you don't understand the story behind them.”

What keeps me at Indivior is the people. We have such a plethora of incredibly brilliant, passionate, hard-working people.

A special moment was being able to visit the Chesterfield County Jail and sit with people who are literally holding hands in jail, talking about how our product has changed their lives. It made me come back with more purpose and passion because it's so helpful when you're able to just take a step back and actually hear about how our products are changing people's lives.

At different stages in my career, different guiding principles have been impactful. I would say today it's “Care enough to Coach.” My biggest passion now is being able to help people early on in their career so that maybe things that took me five years to learn, they can learn in a few months or in a year because I can coach them through it.

I was on the team that helped negotiate an agreement for Opvee. It was game-changing to sit on calls with smart science people and with so many companies. Just hearing how passionate they are about our product and looking to be able to stockpile it in case of a massive casualty event was exciting. Being able to hear the excitement from them, as well as seeing excitement from the group of people in the Chesterfield County Jail about our product, helps me imagine how this would change the country, change the world. It gives me hope.

Eddie West, Senior Regional Director, Criminal, Justice Systems – Central, Commercial

Eddie West joined Indivior as a Criminal Justice Systems account manager in January 2020. Currently, he leads a group of eight CJS access directors across 14 states to promote the utilization of SUBLOCADE for individuals in federal and state prisons and local jails. Eddie retired as a lieutenant after 23 years in the U.S. Navy, where he earned 18 service decorations, including the Meritorious Service Medal, after serving aboard five ships. 

My role at Indivior consists of a variety of responsibilities, including training and supporting the access directors on my team, assisting in spreading our footprint during national and regional conferences, supporting senior management in criminal justice initiatives, and partnering with Government Affairs and the Overdose Reversal team, as well as the Commercial sales team. 

I work with my team behind the walls of prisons and jails with traditional healthcare professionals employed by medical service providers, and non-traditional decision-makers within law enforcement, including Department of Corrections directors, judges, sheriffs, wardens, and health service administrators. I also meet quarterly with various appointees of each state’s governor.

Overcoming the traditional apathy in law enforcement organizations in reference to addiction is my biggest challenge.

Our team motivates me and gives me energy. I enjoy supporting their needs while they consistently support the needs of their customers, who support the needs of those struggling with opioid use disorder. We are a very cohesive team. We celebrate each other’s victories, and we are always looking for ways to sharpen each other’s skill sets. 

Indivior has great people with great attitudes in managerial and non-managerial positions. I have never worked in a company that is so willing to compliantly go outside of the industry norms with an entrepreneurial spirit to allow non-traditional patients, like those incarcerated, to gain access to treatment. To me is what makes our culture valuable, and one of the reasons that keeps me at Indivior. 

The Indivior guiding principle that resonates most for me is. “See it, Own it, Make it Happen.” Creating a never-ending learning environment among the team, and assisting in any situation that needs pulling through, at any level, at any time, are things I enjoy and do not consider work.

I focus on the patient in my day-to-day work by thinking of the apathy associated with the field of addiction. What if it were your child or parent not receiving proper support and treatment due to someone not willing to take the extra steps to make sure patients receive access and treatment?  I think about those who will not see the sun rise tomorrow because of apathy.

My day shines when I know that I have helped someone somehow in some way to achieve a goal in life or overcome a struggle. 

Indivior is still a young company, but our culture remains steady. We have just started to scratch the surface in expanding our footprint in the field of addiction. At the end of the day what matters is the people and culture; that will propel Indivior into its future.